06 / 08What we source
Contact center.
CX AI, AI agents, and on-prem to the cloud. Whatever the contact center project, Clectiv AI bids it out for you.
Hi. I'm Clectiv AI. What are we working on today?
Contact center
Tell me what's going on. A sentence is plenty.
How it runs
Three steps. Your plan, the providers that fit, your terms locked in.
Blueprint · Clectiv AI
Your plan, written down.
Agents, channels, what the AI should take and what your people keep. Written down, once.
- Today
- 400 agents · US and Manila · on-prem · calls and email
- Need
- AI across the contact center: self-service on routine contacts, assist on the rest, QA on every call, on a platform that can carry it
- Where
- US and the Philippines
- When
- Pilot in 60 days, everyone in 6 months
- Want
- Routine contacts handled without an agent · every agent coached live · one view of every channel · fits our Salesforce
- Term
- 3 years
Selection · The Clectiv team
The providers that fit.
Your plan goes to the contact center platforms that fit, AI included. You pick who gets asked.
- Five9Answered
- GenesysAnswered
- TalkdeskAsked
- NICEPending
- Four asked, two answered, one plan.
Sourcing · The Clectiv team
Your terms, locked in.
You pick who to pursue. The team pushes on terms, reads the fine print, locks in your pricing.
- Five9$168*/agent/mo
- Genesys$182*/agent/mo
- Talkdesk$159*/agent/mo
- NICE$175*/agent/mo
- *Illustrative, for example purposes only. Not real bids.
What we cover
Every channel, your people, and AI.
- AI across the contact center (AI agents, agentic AI, agent assist, auto QA)routine contacts handled, every call scored, the notes written for you
- Contact center platforms (CCaaS)calls, chat, text, email and social in one place
- Omnichannelevery channel, one conversation, one history
- Workforce and quality (WEM, WFM, QM)scheduling, coaching, the numbers
- Outbound and compliance (dialers, TCPA)the calls you make, by the rules
- Analytics and voice of the customerwhat customers are telling you, across every call
Reach
Providers your project can reach.
Five9
Genesys
Talkdesk
NICE
Zoom
RingCentral
PolyAI
SoundHound AI
AmplifAI
Avaya- A sample. The Clectiv team reaches 620+ providers through our partner network.
Guides and answers
Buying contact center, the right way.
Guides
- AI for customer experience: which kinds fit our contact center, and how should we pay?
- How do we move our contact center to the cloud, AI included?
- We're not getting full value from our contact center platform. How do we fix it?
- Can we modernize our contact center without ripping and replacing it?
- How do we use AI in our contact center, and where do we start?
- Agentic AI in the contact center: what's real and what's a demo?
Questions
What does Clectiv do for contact center?
Clectiv AI scopes your contact center with you: agents, channels, what the AI should take, what your people keep, and what has to plug in. The Clectiv team takes the plan to the CCaaS and AI-agent providers that fit and brings back proposals side by side. You decide. Start at app.clectiv.com.
Who is it for?
Companies moving a contact center to the cloud, adding channels, putting AI agents on routine questions, or opening an outbound team.
How long does it take?
Days, not months. You tell Clectiv AI what you need, it builds your Blueprint with you, and the providers that fit answer side by side. The Clectiv team joins in to help you negotiate. You decide.
What does it cost?
Clectiv is free to you, the buyer, with no obligation. You type your project, and you decide.
Is this the same as the AI page?
Close cousins. This page is the whole contact center: the platform, the channels, your people, with AI built in. The AI page is for putting AI agents on the platform you already have.
What are AI agents here?
Software that answers routine calls and chats on its own and hands the rest to your people. The plan says which questions they take first.
Can my CRM stay?
Yes. What has to plug in is a line in the Blueprint, and every proposal has to answer it.
Per seat or per resolution?
Both are out there, and the gap adds up. Your plan sets the volume, so every proposal prices it the same way.
What happens after I type my project?
Clectiv AI asks one question, then asks for your work email. You get a link, your project is set up, and the conversation continues inside Clectiv AI.
Is Clectiv a provider?
No. Clectiv doesn't sell any of this. It takes your plan to the providers that fit and brings you real bids to compare. Behind Clectiv AI is the Clectiv team: 20+ years · 25+ engineers · 60+ pricing analysts · 620+ providers, through our partner network.
Start your contact center project.
For contact center, Clectiv AI scopes it with you and the Clectiv team takes it from here.